Frequently Asked Questions

Our job at David’s Heavy Duty Tools and Big Ass Tire Shop is to help you find the right product that will help you get the tough jobs done safely and effectively. Check out some of our most frequently asked questions below. Still not finding the answer you need? Give us a call today at (616) 591-0095 and we will be happy to help.

All of our steps are made to be durable and high-quality, but trying to determine which is right for you can be confusing. Visit our Which Tire Step is Right for Me page, answer a few questions, and we’ll show you which option best fits your needs. Have more questions about our products? Give us a call today at (616) 591-0095.

Our Big Ass/Fat Ass Tire Steps and accessories are proudly manufactured in the U.S.A. in Grand Rapids, Michigan.

Orders for our Tire Steps placed by 1pm EST will be shipped out the same day. Any orders placed after this time may not be shipped until the next day. The length of shipping time may vary depending on location.

If you are unsatisfied with your product for any reason other than a valid warranty claim, returns or exchanges are accepted within 30 calendar days from receiving your item. We will do our best to help you find a product that better fits your needs and perform an exchange; however, if you choose to simply return the product, a restocking fee will be assessed. For more information about our return policy, please visit our Warranty and Returns page.

The Big Ass/Fat Ass Tire Steps and accessories come with a Limited Lifetime Warranty, which covers any manufacturing or material defects, as well as additional components under normal use. The warranty is valid for as long as you own the step. Coverage is terminated if you sell or otherwise transfer the product. Any issues caused by misuse, abuse, or damage not caused by a defect in the material or workmanship, as well as wearable parts including rubber bumpers, nylon washers, or scratched/worn powder coating are not covered. For more information, visit our Warranty and Returns page.